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Title
Text copied to clipboard!IT Training Specialist
Description
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We are looking for an IT Training Specialist to design, develop, and deliver effective training programs that enhance the technical skills and knowledge of employees and clients. This role is essential in ensuring that users are proficient in using various software applications, systems, and tools critical to business operations. The ideal candidate will have a strong background in information technology, excellent communication skills, and a passion for teaching and helping others succeed.
As an IT Training Specialist, you will assess training needs, create instructional materials, and conduct training sessions in person, online, or through blended learning methods. You will collaborate with IT teams, HR, and department heads to identify skill gaps and develop customized training plans. Your responsibilities will also include evaluating the effectiveness of training programs and updating content to reflect technological advancements and organizational changes.
You should be comfortable working with a variety of learning management systems (LMS), e-learning tools, and virtual training platforms. A strong understanding of adult learning principles and instructional design methodologies is essential. You will also be expected to stay current with industry trends and emerging technologies to ensure training content remains relevant and engaging.
This position requires a proactive individual who can manage multiple projects simultaneously, adapt to changing priorities, and communicate complex technical concepts in a clear and accessible manner. If you are passionate about technology and education, and enjoy empowering others through learning, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Design and deliver IT training programs for employees and clients
- Assess training needs through surveys, interviews, and consultations
- Develop instructional materials, manuals, and e-learning content
- Conduct in-person and virtual training sessions
- Evaluate training effectiveness and update content as needed
- Collaborate with IT and HR departments to align training with business goals
- Provide one-on-one coaching and support as necessary
- Maintain training records and generate progress reports
- Stay updated on new technologies and incorporate them into training
- Ensure training materials are accessible and inclusive
Requirements
Text copied to clipboard!- Bachelor’s degree in Information Technology, Education, or related field
- Proven experience as an IT trainer or similar role
- Strong knowledge of computer systems, software, and networks
- Familiarity with learning management systems and e-learning tools
- Excellent presentation and communication skills
- Ability to simplify complex technical concepts
- Strong organizational and project management skills
- Experience with instructional design and adult learning principles
- Certifications such as CompTIA CTT+, Microsoft Certified Trainer (MCT) a plus
- Ability to work independently and collaboratively
Potential interview questions
Text copied to clipboard!- What experience do you have delivering IT training programs?
- How do you assess the effectiveness of your training sessions?
- Which e-learning tools and LMS platforms are you familiar with?
- Can you describe a time you adapted training for a non-technical audience?
- How do you stay current with new technologies and trends?
- What is your approach to instructional design?
- Have you ever developed a training program from scratch?
- How do you handle resistance to training or change?
- What certifications do you hold related to IT or training?
- Are you comfortable delivering both in-person and virtual training?
